The model family

ODx One. ODx Genius. ODx Prime.

Three tiers of autonomy that cover the full lifecycle of IT operations. One handles volume, Genius handles depth, Prime handles priority. Start with the overview below, or go deep on each model's own page.

The three models

One engine. Three tiers of autonomy.

Every ticket enters through ODx One. Depth escalates to ODx Genius. Priority runs on ODx Prime. Together they cover the full lifecycle of IT operations: purely AI first, with human experts exactly where judgment matters.

ODx One

handles volume

ODx Genius

handles depth

ODx Prime

handles priority

Tier · Autonomous L1

ODx One

“Every ticket, answered in seconds.”

ODx One is the autonomous Level-1 engine that absorbs your entire ticket volume. It reads text and screenshots, classifies tier, OEM, and priority, and writes real documented resolution steps into the ticket instead of a generic “we'll get back to you.”

Reads text + screenshots and understands intent
Classifies tier, OEM, and priority automatically
Writes documented resolution steps into the ticket
Auto-acknowledges every ticket in seconds
10-second human preview-and-cancel on every reply
Suppresses alert-noise and guards every SLA clock

Explore ODx One

Live: L1 volume, answered

Tier · L2/L3 Intelligence

ODx Genius

“Deep problems, matched to the right expert instantly.”

ODx Genius is engineering intelligence for everything beyond L1. It re-reads escalations, judges how deep the problem really goes, and matches it to the best-fit engineer by expertise and live bandwidth, with full context attached.

Re-reads and re-scores every escalation
Judges true problem depth (L2 vs. L3)
Matches to the best-fit engineer by skill + live bandwidth
Attaches full context and likely root cause
Drives follow-up cadence until resolution

Explore ODx Genius

Live: 20-engineer roster scan

Tier · Premium Operations

ODx Prime

“White-glove autonomy for your highest-stakes tickets.”

ODx Prime is premium ticket operations for the work that can never wait: executive issues, revenue-critical systems, and contractual priorities. Dedicated AI capacity plus senior human oversight, on the fastest resolution path that exists.

Priority lanes for your highest-stakes tickets
Proactive SLA protection before clocks run hot
Dedicated AI + senior human oversight
Executive-grade reporting and visibility
Fastest resolution path, end to end

Explore ODx Prime

Live: priority lanes

Live pilot · Your queue · Days, not months

See it on your own tickets.

We'll run AI-ODx on a live slice of your real queue. Watch first responses drop to seconds before you commit to anything.

Book a live pilot

productsupport@odxone.com